Get the answers you need!

Do you accept custom order requests?

We do not offer custom orders for our products. However, we do have a variety of signs that can be personalized and customized to your liking. Our selection of customizable signs allows you to choose from different designs, colors, and even add your own text. While we cannot accommodate individual custom orders, we strive to provide a diverse range of options that can still meet your specific needs. So take a look at our collection of customizable signs and find the perfect fit for you!

When will I receive my order?

Your order will be shipped within 5-7 business days of receipt and shipping typically takes 3-5 days once shipped. 

How can I track my order?

We will send the tracking number to you via email after your order has been dispatched. You can track your order from the official website of the shipping provider.

My order's tracking hasn’t updated for several days. What should I do?

1. Tracking Updates: Please note that sometimes tracking information may not update daily. In some cases, especially during high-volume periods like holidays, updates may be delayed. We recommend waiting a few days for the tracking status to refresh.
2. Waiting Period: If there has been no movement on your order for an extended period (10 days from the last update), we consider the possibility that it may be lost in transit. This waiting period is necessary to account for any unforeseen delays in the shipping process.
3. Action on Delayed Orders: After the 10-day waiting period, we will take immediate action. This includes shipping a replacement order to you at no additional cost.
4. Contact Us: If you are concerned about your order's shipping status, please don't hesitate to contact us. We are here to help and provide updates or additional information as needed. You can reach us at metalbrightdesigns
5. Our Commitment: We value your business and understand that timely delivery is crucial. Rest assured, we are dedicated to resolving any shipping issues swiftly and to your satisfaction.

Do you accept returns or exchanges?

Due to our items being personalized and made-on-demand, we are unable to accept any returns or exchanges. However, if you encounter any issues or damages with your order, please do not hesitate to contact us. We value your satisfaction and would be happy to work with you to find a solution that meets your needs.